What I learned

I learned not to hate conflict, which is inevitable, but to handle conflict smartly. I learned easy tools like STLC to combat conflict. I learned how negotiation and mediation takes place to settle conflict among disputing parties. I also learned how conflict can corrupt the working environment. Reversely, when working professionals deal with conflict sensitively they can create a positive working environment.  I learned the most important thing that I don’t have to feel bad if someone gets angry on me for no reason because now I can pacify myself that it is not me, but the angry person must be having a bad day. I learned techniques to calm myself by drinking a glass of water, easy breathing, counting numbers to get the temper back in place and then think rationally before responding wildly in a conflict. With the help of this class, I can manage my kids’ disputes efficiently, which is a big achievement in itself.