Confrontation

I am going to write about Confrontation process from chapter 2 which is defined as a conflict process in which the parties call attention to problems or issues and express their feelings, beliefs, and wants to one another. There are 6 confrontation steps to move through as you manage a conflict such as

1. Preparation
2. Tell the person"We need to talk"
3. Interpersonal confrontation: Talk to the other person about your problem.
4. Consider your partner's point of view: Listen,empathise and respond.
5. Resolve the problem: Make a mutual satisfying agreement.
6. Follow up on the resolution.

I want to illustrate a confrontation example that means so much to me. My best friend and me would walk up to school everyday and back home. One day on our way back home, we banged into a pedestrian who was carrying some vegetables in a polythene bag. His bag got hit and all the vegetables fell on the road. The pedestrian got very angry and asked us to fill the vegetables in the bag and give him back. When this happened, my friend started laughing and ran away, and I had to pick up all the vegetables and give them back to the guy. I got very upset and stopped talking to her after that incident. We did not talk to each other for about a year until our last day in the school. On the day of send off, she came to me and said I want to talk to you. She said she never came to me before because she felt guilty of her act of leaving me alone on the road. Her sorry meant so much to me at that time that both of us were in tears. Once the air got cleared, that incident seemed really petty. The best outcome of that send off was we continue to be best friends till today.